BT Wholesale works in mysterious ways

Sep 9 2011 Perthshire Advertiser Friday

Dear Editor, – I am delighted that our local devolved government member wishes to encourage a national telecommunication company to increase the provision of broadband speed to rural Perthshire (Letters PA, September 2).

Outwith Perth this essential and vital service is provided to local telephone exchanges by a small, insignificant and otiose monopoly whose entire raison d’être is communication; its name is BT Wholesale.

Unfortunately BT Wholesale chooses to render itself incommunicado to ordinary persons; it cannot be contacted by letter, telephone, e-mail, facsimile, smoke signals, carrier pigeon or note tied to rock thrown through window. Indeed, I enjoy better communication with my God through prayer rather than wasted effort in trying to get my message across. In addition, I don’t have to pay an increasingly expensive monthly charge, wait for a dialling tone or have to listen to an inexhaustive list of options of which button to press; I get straight through, straight away.

What shall we do? Simple, re-direct our polite requests back to Roseanna Cunningham; surely our elected parliamentary member will be able to insist receipt upon BT Wholesale after her party were able to alter Edinburgh City Council’s decision regarding how far to take the trams into the capital.

And, I need not worry about my rudeness towards BT Wholesale; after all they refuse to read what I write to them.

Alexander McFarlane,

Hasland,

Duncrievie Road,

Glenfarg.